We will cover the cost of the postage fee you pay to return the phone.
If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you.
Once we code promo yoox 2018 receive it and confirm the phone problem we will arrange a replacement or refund you.If accessories like batteries or charger cables are faulty within one month (counted from the date of arrival we can arrange to resend or refund once you have confirmed the issue with us by sending photos cadeau garçon 5 ans or videos showing the issue.3 Days Dislike The Phone.If approved we will send you the address and instructions to return the defective phone back to us for repair.This warranty and return policy are only available for the sub categories of smartphones and feature phones.Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China.If we can't receive the item we can't arrange a replacement or repair.Please send item back to us through local post office instead of express service like DHL, UPS,TNT, fedex.This note will help expedite our processing time.The magasin emballage cadeau paris shipping fee for sending the phone back to us will be paid by customers except for DOA and broken within one month situations.But we will not cover the postage you paid to send the product back to tificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.Our service team will assess the problem and ask you to provide photos or videos of the issue.
If the phone is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair.
If customers have difficulties in sending phone back to such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.
When the defective phone has been repaired we will send it back to you with free shipping.If an item is missing we will ask the customer to pay for them.If there are any aesthetic imperfections or missing parts we will charge you 20 of the phone's price for restocking.Ease refer to the product page for the most precise countdown timer.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.Customers can discuss this with customer service to reach an agreement.We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.Once we have confirmed the condition the phone should be returned.As it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process.You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts.We advise you to put a note in the returned package that includes the following details: 1) Your order number; 2) The returned phone's name or SKU; 3) Your return reasons.Ousands of people play Snap-Up, so there is only a small chance you will grab one.
In these cases we will deduct the taxes we need to pay from the refund you will receive.
Because phones are a high value item, we may ask you to send back the defective phone before we send you a new one or arrange the refund.
When you return the phone, it should come with all included accessories such as the cable, charger and battery.